Tipping the hotel cleaning staff employees?

I am in the Marriott over 50 nights a year. I was surprised to learn that with the help of Maria Shriver, to encourage Marriott Hotels recently an official program, customers, their employees, the change cleanrooms.

The campaign, entitled "When the envelope please" make the envelopes in 160,000 rooms in the United States and Canada to try to tilt customers:

"The name of the person who cleans the rooms on the envelope with a message written:" Our maids take care that your loved ones warm and comfortable Please feel free to leave a tip to show your appreciation. their efforts. "

One motivation behind this campaign is that employees want a raise. The company's course is that this increase must come from the tips, in the same way that other hotel employees to accomplish this task. This is a surprise that a company like Marriott has 13 billion dollars per year in revenue and $ 626 million in sales. Arne Sorenson, CEO suggests that you leave, $ 1 or $ 5 per night - there are 7 million per year.

Is it only for customers?

Is it fair that the customer after paying hundreds of dollars per night? If a small business to support failover depends on various stresses such as characters and tip jars?

Unlike the rest of the world, hurry restaurant is a large part of employee compensation. It allows employers to pay less than the minimum wage in some states. Tipping is expected terrible habit. It allows employers to pay low wages and put the burden on the client.

For example, in Chicago, does a meal cost 30 percent more, than added tax and tip. Price on the menu is almost synonymous with false advertising.

People who advocate for improved counseling service. In fact, IPT means "in order to improve performance. ' But the evidence suggests otherwise.

Brian Palmer of Slate , wrote that:

"Tipping not encourage hard work. The factors that are most strongly correlated with the size of the tip has almost nothing to do with the quality of service. Credit Tips are greater than cash tips. The major parties with substantial bills rely disproportionately small tables . We picked up several servers, if we say their names, touch on the arm or draw smiley faces on our audits. The quality of service has a ridiculously low impact on the size of the tip. "

Tips for promoting an employee

Small business owners should not be an advice for employees. This is a strong signal that they value their employees and pay them enough. He says he is not more money to the customer beyond what is to be charged for the service.

If a customer leave an additional tip for exceptional service they should. But the company does not expect the customers to supplement their salaries.

When I'm in a Marriott, I expect a clean room - and you should not have to pay more to get one.

Reprinted with permission. Original here .

Hotel photos via Shutterstock

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