Tips for Hoteliers: What do do with the negative reviews of the hotels

Hospitality

Tips for Hoteliers: What do do with the negative reviews of the hotels

Vicky Karantzavelou - July 25, 2014, 10.07 clock

International reserves portal hotel.info Review analyzed customer feedback since 2012 Result:. Poor service, lack of cleanliness and poor choices in the buffet are criticized the most important points.

NUREMEBERG - Hotel reviews on the Internet are gaining importance in the last election of destination. Very often means negative feedback online that the person to decide to book another hotel. International Portal analyzed hotel.info booking Guest review in the last two years and found that most of the difficulties that customers will be solved very easily.

The summer holidays are for us, everything is booked and the anticipation increases the pleasure. Most clients come with happy memories and show a positive review on the internet. It is, however, not be overlooked that some customers can find fault with your stay. It is precisely these negative reviews that give the hotel a chance to improve their service and hygiene aspects and maximize customer satisfaction.

International reserves portal hotel.info Review analyzed customer feedback since 2012 Result:. Poor service, lack of cleanliness and poor choices in the buffet are criticized the most important points.

Those who have experienced poor service, often leaves a friendly in hotel management message that says. "4 stars The dirtiest hotel I have ever seen in my life a few hairs on the tile wall, but when I saw was on the ground a complete package."

hotel.info large proportion guest complaints

  Complaint  . 1 additional charges for Internet access, parking, breakfast, etc: 65.50%  2 Lack of services. 53.90%  . 3 options for breakfast: 48.20%  . 4 uncomfortable beds: 45.90%  5 rooms are dirty. 43.10%  . Chill 6: 35.20%  . 7 Breakfast Quality: 32.90%  . 8 sound in the room: 30,60%  9 value in general. 29.90%  . 10 Hotel provides not deliver what it promises: 26.20%  

Vodka, orange and shaving cream: Special cleaning tips for Hoteliers
hotel.info recommended hoteliers to rethink the additional costs for additional services such as access to parking and internet seriously. For customer satisfaction is equally important to the friendly staff. The owner must also determine to carefully consider their personal service may need a course of reasoning.

Another area which attracts a large number of reviews is cleaning: vodka and orange also have their use outside cocktails. Even stubborn stains can be removed easily with home remedies. hotel.info collected some simple cleaning tips for hoteliers. A further advantage is that most of the up to 100% biodegradable "purge".

For example, / 50 mixture of water and 50 vodka added to a spray bottle and then spread over the furniture eliminates musty smell. In addition, dirty mirror can shine without smear shaving cream also prevents fogging of the glass.

Particularly suitable for cleaning and eco-friendly toilets, showers and other is the use of orange peel. Just rub on the enamel surface in the skin and wash thoroughly with water. Just a nice fruity aroma remains.

These helpful tips and much more information not only for the hotel can be found on the blog hotel.info.

However, those who want to book a trip, should be aware that the hotel is in the price range can not be of service to provide the same degree as one of the four stars. If the traveler opted for a cheaper deal and was disappointed on arrival, where the opportunity to the situation of the hotel management should be improved. If the employees are not willing to do that, then you should make an attempt to get a discount or switch to another hotel. It is important that all potential guests to meet before you expect someone, four stars are left to pay accordingly.

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