Liebherr wants to reduce repair time and service costs with XpertAssist - Equipment Journal

Liebherr has its remote services portfolio with it XpertAssist, with the aim of better supporting its customers.

XpertAssist is an annual subscription service that combines several service tools to reduce repair times. Liebherr claims that its experts will provide fast, efficient real-time support along with second-level backup support with OEMs.

Liebherr strives to offer machines equipped with XpertAssist with increased uptime, longer service life and lower maintenance costs.

Reduced repair times and costs

XpertAssist combines real-time advice from technicians with a variety of technical tools via an audio-visual link.

In order to reduce on-site support, according to Liebherr, this service offers immediate, qualified error analysis and online troubleshooting with step-by-step instructions.

When a customer needs a technician visit, audio and video calls can be made to pre-define the visit requirements.

As a result, Liebherr expects a reduction in repair time by up to 50% and a reduction in on-site service costs by up to 20%.

More time with the customer

XpertAssist extends to predictive maintenance advice and reporting on individual machines or entire fleets.

For example, reports on safety or the use of machines and engines are made available to operators and fleet managers. In addition, an interactive performance review and preventative maintenance tips can help managers organize and budget for machine availability.

According to Liebherr, service technicians typically spend up to 45% of their time traveling to and from locations. The implementation of XpertAssist is designed to give these technicians more time to address the needs of their customers. The service's new communication channels can avoid unnecessary journeys.

In addition, Liebherr's forecast of minimizing technicians' journeys would be in line with its goal of reducing its carbon footprint.

Recent Middle East experiences underscore the importance of fast and efficient technology when projects are far from the ground up.

"This remote service is perfect for our company, which operates all activities and projects outside of our home country, Turkey," explains Levent EKMEKÇİOĞLU, Director of Technology, Construction and Trade at REM Co. Ltd. He continues: "Liebherr provided remote support in Jordan with no travel or accommodation costs and without delay. The problem was resolved immediately to our satisfaction and we are very grateful for this extended support.

IN RELATION:

Compatibility with LiTAB and XpertAssist devices

XpertAssist is a subscription service that is renewed every year. It is available for each individual machine or for entire fleets.

As an option, Liebherr also offers a ready-to-use, pre-installed tablet (LiTAB). This tablet offers digital machine documentation and a simple download of process data as well as remote control of processes.

With XpertAssist, Liebherr is therefore trying to combine remote service and traditional technical know-how with tools to support customers. This new service is available for crawler cranes, civil engineering equipment and ship cranes.

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