ATLANTA, Feb. 12, 2021 / PRNewswire / - With the recent increase in reports of fraud and fraud by criminals posing as employees of Georgia Power, the company does not remember the customer in mind to be vigilant and to follow simple advice to to become a goal.
Georgia Power urges customers to use caution when contacting an unverified person who claims to be a Georgia Power representative. Customers should beware of misleading caller ID ads, automated calls with official tones, and in-person calls that require immediate payment over the phone to avoid disconnection.
The company will never ask a customer to provide a credit card or prepaid debit card number over the phone, or ask customers to pay using other methods such as BitCoin. The company will never send staff on hand to personally collect the payment or prompt a customer to a place other than one authorized payment (Authorized Pay Location, APL) to pay.
Additional fraud awareness and security guidelines
Georgia Power also offers customers the following tips:
- If an account is overdue, Georgia Power will contact the customer via a pre-recorded message to the main account phone number or by letter asking the customer to call to discuss the account.
- If a customer receives a suspicious call from someone claiming to be Georgia Power and requests payment to avoid disconnection, they should hang up and contact the official customer service department at 888-660-5890 Company. Because criminals have attempted to encourage the use of fraudulent 800 numbers , customers should always verify that they are calling the correct Georgia Power customer service number at 888-660-5890, which can be verified at www.GeorgiaPower.com/ContactUs .
- Delete any email that requires immediate payment, personal information, or is not from Georgia Power.
- When an employee visits a customer's home or business with a service problem, they will wear uniform and present a badge with a Georgia Power photo, name, and logo. You are also in a vehicle marked with the company logo.
Georgia Power continues to work with law enforcement agencies across the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers. For more information on common scams and how the company works to protect customers, please visit www.GeorgiaPower.com/Scams .
For more information on how to defend yourself against scammers and avoid falling victim to common mistakes, please see the company's latest Public Service Announcements (PSAs) on the company's YouTube channel.
About Georgia Power
Georgia Power is the largest electrical subsidiary of Southern Company (NYSE: SO ), the largest energy company in the United States. Value, reliability, customer service, and responsibility are the pillars of the company's promise to 2.6 million customers in all but four Georgia counties. With a commitment to deliver clean, safe, reliable and affordable energy at prices below the national average, Georgia Power maintains a diverse and innovative generation mix that includes nuclear, coal and natural gas, and renewables such as solar, hydropower and wind. Georgia Power is focused every day on delivering first class service to its customers and the company is recognized by JD Power as an industry leader in customer satisfaction. For more information, visit GeorgiaPower.com and on Facebook , Twitter and Instagram .
SOURCE Georgia Power
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