Bissell Portable Steam Cleaners Recalled Due to Burn Hazard - Consumer Reports

Bissell has recalled 3.2 million portable steam cleaners in the U.S. because these devices can emit hot water or steam at the user when heated or in use, which can cause burns. Around 355,000 additional steam cleaners were sold in Canada.

According to the Consumer Product Safety Commission's product recall notice, Bissell received 183 reports of hot water or steam escaping from the product, including 157 reports of minor burns.

Consumer Reports reviewed the Bissell Steam Shot portable steam cleaner and sanitizer . During our evaluation, we found that the housing of the steam cleaner became very hot during operation and hot water would leak from the lid if we forgot to empty the water tank before refilling it.

Bissell Steam Shot Portable Steam Cleaner Details

The recall: More than 3 million 39N7 and 2994 series steam cleaners (models 39N7, 39N71, 39N72, 39N73, 39N75, 39N76, 39N77, 39N78, 39N79, 39N7A, 39N7C, 39N7B, 39N7D, 39N ). 7H, 39N7J, 39N7M, 39N7N ,39N7P,39N7Q,39N7T,39N7V,39N7W,39B7U,39N7V,39N7X,29946,29947,29948,29949,2994B,2994C, 4D and 2994W). The words "STEAM SHOT" or "POWER STEAMER" are printed on the product. All colors, including green, pink, blue, orange, white, black, purple and red, are affected by the recall.

The Risk: Recalled steam cleaners can emit hot water and steam when heated or used, which can cause burns.

Incidents/Injuries: Bissell received 183 reports of hot water and steam leaking from the steam cleaner. Minor burns were reported in 157 of these reports.

Where and when they were sold: The recalled steam cleaners were sold from August 2008 to May 2024 at Target, Walmart and other department and hardware stores nationwide, as well as online at bissell.com, amazon.com, hsn.com and other websites.

The Remedy: Consumers should immediately stop using recalled steam cleaners, even if their products appear to be in good condition, the manufacturer says. You will need to remove the product label from the bottom of the steamer, place the sticker on the side below the Bissell logo, and cut the steamer cord near the bottom of the appliance. A photo of the steam cleaner with the cord cut is required along with your recall request form .

Consumers can choose to receive a $60 credit toward a purchase on Bissell's website or a $40 refund for each of the recalled steam cleaners. If a consumer has more than one recalled model, a separate recall request form must be completed for each. Both credits and refunds will be issued within six weeks of submitting the information, the manufacturer said. Bissell said consumers should not throw away the Steam Shot until they receive their digital credit or refund.

Your recall request form must be accompanied by a picture showing the product label on the side of the steam cleaner and the severed cord.

Source: Bissell Source: Bissell

Contact Information: Go to the Bissell recall page to register for the recall and receive cord cutting instructions. Also, take and upload a photo of the steam cleaner showing the model number and the cut cord.

Report a defective product: Call the CPSC hotline at 800-638-2772 or visit SaferProducts.gov .

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Jodhira Rodriguez

Jodhaira Rodríguez is a multimedia content creator at Consumer Reports. Before joining CR, she tested and wrote about cleaning and organizing good housekeeping products and large appliances such as washing machines and dishwashers. In her free time, she reads, listens to true crime podcasts, or works on her latest hobby of the month.

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