The testers from Rent the Runway's flagship store in New York.
Source: Rent the route
Rent the Runway assures its customers that their cleaning practices are "designed to kill viruses such as colds and flu" while a deadly epidemic of a new type of coronavirus occurs.
The clothing and accessories rental platform emailed users on Wednesday afternoon that the scientific information was still under development, "there is no reason to believe" that its cleaning operations against COVID-19 are not effective are who have killed at least 11 people in the United States.
The company rents out women's clothing, such as dresses, jackets and jeans, which are worn and then delivered so that other users can wash and reuse them. He also rents out accessories such as bags and household items such as pillows.
Rent the Runway says to its customers: "There is currently no evidence that COVID-19 can be transferred from soft surfaces such as fabric or carpet to people."
As the coronavirus spreads, patients are advised to stay at home. Tips for a healthy life are: remember to wash your hands frequently with soap and hot water and not to touch your face.
The epidemic is a new challenge for companies like Rent the Runway, which make up the so-called shared economy. This can raise questions for consumers about who else touched Rent the Runway clothing and whether these items have been properly cleaned.
Rent the Runway stated that all products go through a dry or wet cleaning process after they are returned.
The company said in its message to customers, "They are also going through an additional vaporization process, which involves heating items between 248 ° F and 302 ° F, with the exception of faux fur, some warm clothing, leather and faux fur clothing always goes through our standard cleaning processes. According to the CDC, flu viruses are eliminated by heat above 167 ° F. Every garment is wrapped in plastic for protection and cleaning, for which we ask customers to recycle it. "
The company also said that all accessories, including bags, sunglasses, and jewelry, were cleaned with alcohol and disinfectants.
Rent the Runway was in the CNBC 50- Disruptor List 2019 added .
Here is the full note sent to Rent the Runway customers:
Given the developments related to COVID-19, we would like to proactively provide additional details and transparency regarding our cleaning processes.
First, according to Harvard Health, there is currently no evidence that COVID-19 can be transmitted to humans via soft surfaces such as fabrics or carpets. In addition, our cleaning products and practices are designed to kill viruses such as colds and flu. While scientific information is still in development, we have no reason to believe that our processes against COVID-19 are not effective.
The devices in our distribution center will continue to use various techniques to ensure that each garment is thoroughly cleaned, evaporated and pressed, checked for quality and carefully packaged so that it arrives ready to use. All garments are cleaned wet or dry. They also go through an additional evaporation process that heats objects between 248 ° F and 302 ° F, with the exception of synthetic leather, some outerwear, leather and synthetic leather clothing, which always go through our cleaning processes as standard. According to the CDC, influenza viruses are eliminated by heat above 167 ° F. Each item of clothing is then wrapped in plastic for protection and cleaning, which we return to customers for recycling.
In addition, all of our bags and accessories from reusable clothing are thoroughly cleaned after each use. Sunglasses and jewelry are cleaned with alcohol and bags and accessories are cleaned with disinfectant when they return.
Our customers have always been our top priority. We will continue to monitor CDC and WHO data and recommendations and update our practices as necessary. You can find further questions in our frequently asked questions.
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